Information We Collect

We collect different types of information depending on how you use our services. Being transparent about this is important to us.

Information You Provide Directly

When you register for our platform or contact us, you might give us:

• Contact details: Your name, email address, phone number, and business address
• Account information: Username, password (encrypted), and security preferences
• Business details: Company name, role, department, and organisational structure
• Financial workflow data: Budget requests, approval history, transaction records, and supporting documentation
• Communication records: Messages you send through our support channels or feedback forms

Information Collected Automatically

When you use our platform, certain data gets collected automatically to help us improve your experience:

• Usage data: Pages visited, features used, time spent on platform, and interaction patterns
• Device information: IP address, browser type, operating system, and device identifiers
• Technical data: Log files, error reports, and performance metrics
• Location data: General location based on IP address (not precise GPS tracking)

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our services.

We won't use your data for purposes you haven't agreed to. If we want to use your information in a new way, we'll ask for your consent first.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do share data with specific partners who help us run our platform.

Service Providers We Work With

• Cloud hosting providers: Store your data securely in Australian data centres
• Payment processors: Handle financial transactions when you subscribe to our services
• Email service providers: Deliver notifications and communications you've requested
• Analytics tools: Help us understand how people use our platform (with anonymised data)
• Security services: Monitor for threats and protect against unauthorised access

All these partners are required to protect your data and can only use it for the specific purposes we've contracted them for.

Legal Requirements

Sometimes we're legally required to share information with government authorities, law enforcement, or regulators. This only happens when:

• We receive a valid legal request (subpoena, court order, or warrant)
• We need to comply with Australian tax or financial regulations
• We believe disclosure is necessary to prevent harm or illegal activity
• We need to protect our legal rights or defend against claims

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We make it straightforward to exercise these rights.

Data Security Measures

Protecting your information isn't just a legal requirement for us – it's fundamental to how we operate.

Technical Safeguards

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption. Stored data is encrypted using AES-256 standards
• Access controls: Only authorised staff can access your data, and they're limited to what they need for their specific role
• Multi-factor authentication: We require additional verification steps to access sensitive systems
• Regular security audits: Independent assessments of our security practices every six months
• Intrusion detection: Automated monitoring systems alert us to suspicious activity immediately

Organisational Measures

Technology alone isn't enough. We train all staff on data protection, conduct background checks on anyone with data access, and maintain strict confidentiality agreements.

Our Australian data centres are ISO 27001 certified and maintain physical security controls including biometric access, surveillance, and environmental monitoring.

Data Retention Periods

We don't keep your data longer than necessary. Different types of information have different retention periods based on legal requirements and business needs.

After these periods, we securely delete or anonymise your data so it can no longer identify you. Some aggregated, anonymised data may be retained indefinitely for statistical purposes.

International Data Transfers

Your data is primarily stored in Australia. However, some of our service providers operate internationally, which means your information might be processed outside Australia.

When this happens, we ensure:

• The recipient country has adequate privacy protections recognised by Australian law
• We have contractual agreements requiring equivalent security standards
• Data is encrypted during transfer and storage
• You're informed about the transfer and can object if you have concerns

Most of our international transfers involve cloud services based in regions with strong privacy laws similar to Australia's standards.

Cookies and Tracking Technologies

Like most online platforms, we use cookies and similar technologies. These are small files stored on your device that help our platform function properly.

Types of Cookies We Use

You can manage your cookie preferences through your account settings or browser controls. Disabling certain cookies might affect platform functionality.

Children's Privacy

Our platform is designed for business use and isn't intended for anyone under 18. We don't knowingly collect information from children.

If you believe we've inadvertently collected data from someone under 18, contact us immediately at support@perxiolravo.com and we'll delete it promptly.

Changes to This Policy

Privacy laws and our business practices change over time. When we update this policy, we'll post the new version here and update the date at the top.

For significant changes that affect your rights, we'll notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect.

Your continued use of our services after changes become effective means you accept the updated policy. If you don't agree with changes, you can close your account.

Complaints and Disputes

If you're not satisfied with how we've handled your personal information, we want to hear about it.

Internal Complaint Process

First, contact our Privacy Officer at support@perxiolravo.com with details of your concern. We'll acknowledge your complaint within 7 days and provide a full response within 30 days.

External Options

If you're not happy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001